5. Legal information regarding the ODDO BHF group
6. Operating and availability of the website
9. Customer-specific provisions
11. Protection of personal data
This website, which can be accessed from the URL www.oddo-bhf.com (hereinafter the “Website”) is published by ODDO BHF SCA, a general partnership limited by shares (société en commandite par actions) with capital of €72,572,400 located at 12, boulevard de la Madeleine, 75009 Paris, registered on the Paris Trade & Companies Register under number 652 027 384 (hereinafter “ODDO BHF”), which can be contacted by telephone on: 01 44 51 85 00.
ODDO BHF is registered on the register of insurance brokers (www.orias.fr) under no. 08046444.
“Protected Items” refers to the items of the Website protected by intellectual property rights, as defined under Article 14 “Intellectual Property”;
“Legal Notices” refers to these general terms and conditions of use;
“Website” refers to the website published by ODDO BHF available at the address http://www.oddo-bhf.com, as defined in Article 1 “Legal Notices”;
“User” or “you” refers to any user of the Website.
In consulting this Website, Users accept that the Legal Notices govern its use.
ODDO BHF may have to amend these Legal Notices in order to adapt to the technological or commercial environment, or in order to comply with current regulations in force. In the event of amendment or update, the revised Legal Notices will be uploaded on the Website mentioning the date of the last update. Users must therefore regularly check the Website to be kept informed of any change or update of the Legal Notices.
Access to the Website is strictly prohibited to UK residents qualifying as “Private Customer” under the regulations of the Financial Conduct Authority (FCA) applicable to the United Kingdom. The Website may however be freely accessed by UK residents qualifying as "Market Counterparty” or “Intermediate Customer”.
Access to the Website is also strictly prohibited to US residents other than those qualifying as “Major US Institutional Investor” as defined by the Securities Exchange Act.
ODDO BHF waives any liability should this Website be used in breach of its terms of access.
Through this Website, ODDO BHF, its subsidiaries and its departments, offer the public access to various financial information, together with, for its customers, the option of consulting their accounts and sending stock market orders.
ODDO BHF SCA (France)
ODDO BHF is a bank approved by the Autorité de Contrôle Prudentiel et de Résolution (ACPR - French Prudential Control and Resolution Authority - whose address is 61 rue Taitbout, 75009 Paris) for the purpose of undertaking all investment services provided by the French Monetary and Financial Code. ODDO BHF may additionally, subject to compliance with its approval, undertake certain banking activities.
ODDO BHF Asset Management (France)
ODDO BHF SE (Germany)
ODDO BHF Asset Management GmbH (Germany)
ODDO Contrepartie (France)
ODDO Madeleine (France)
Génération New Tech (France)
ODDO BHF New York Corporation (USA)
ODDO BHF Tunis (Tunisia)
ODDO BHF Corporates & Markets AG (Allemagne)
ODDO Hong Kong Limited (Hong Kong)
ODDO BHF Belgium SA (Belgique)
Jumping Invest (France)
The services provided by ODDO BHF on the Website are based on a series of IT and communication systems. Consequently, ODDO BHF is subject to an obligation of means and cannot give any guarantee as to the accessibility of the Website. ODDO BHF may not therefore be held liable in the event of non-provision or interruption of the service, regardless of the reason thereof, particularly due to technical maintenance operations, migrations or updates or constraints related to the operating of the internet.
The Website is reserved for the private use of each User.
Publication of information available on the Website does not amount to any act of solicitation, nor an offer to buy or sell securities or any other investment product.
The information, financial data and buy or sell recommendations available on the Website may not suit the personal situation of the User and constitute neither an investment advice nor an incentive to invest.
Each User alone shall be responsible for his personal use of the Website and/or of the information available on the Website and ODDO BHF may not be held contractually or tortious liable for any loss of income, intangible assets, contracts, profits or data, or for any direct or indirect damage, which might result from the use of the Website.
Data provided on the internet is not protected against potential hacking, and ODDO BHF cannot guarantee the security of any use of the data provided on the Website. ODDO BHF may not be held liable for any malfunctions or damage inherent in the use of the internet, such as service disruptions, external intrusion, presence of computer viruses, or attacks on IT security which could cause damage to your IT equipment and to your data.
Neither shall ODDO BHF be liable for damage resulting from fraudulent intrusion of a third party leading to a modification of the information made available on the Website. Further, ODDO BHF may not be held liable for consequences arising from your breach of these Legal Notices. Thus, you undertake to compensate ODDO BHF in the event of legal action brought by third parties, or liability of ODDO BHF as a result of your actions.
Each account holder at ODDO BHF (hereinafter the “Customer”) can have access to their on-line account via the Website.
ODDO BHF assigns the Customer an access code and password which are confidential and personal and should not be disclosed to anyone. Under no circumstances whatsoever may ODDO BHF be held liable in the event of any irregular or fraudulent use of the Customer password. Customers acknowledge that they shall be presumed liable for any action made via their on-line account.
Use of this account is subject to specific provisions accessible here.
The prices of securities listed on the French market, apart from those of the UCITS, are provided directly by Morningstar.
When you consult the Website, and in order to provide you with the services offered on the Website, ODDO BHF may have to process your personal data (particularly your first name and surname, your email, your telephone number).
To obtain further information on the processing of your personal data by ODDO BHF SCA as Controller and to exercise the related rights, you may consult our Protection of Personal Data Policy accessible by clicking on the "Personal Data" tab at the bottom of the Site.
To find out what cookies are used by ODDO BHF for this Website, you can consult our Cookies Policy available here.
The creation of hyperlinks to the Website is subject to the prior agreement of the Publication Director.
ODDO BHF may not be held liable for hyperlinks created to other websites, particularly with regard to their content.
Subscription to the products and services accessible by this type of link may be subject to restrictions, particularly due to legal or regulatory constraints. It is therefore the responsibility of any interested person to ensure in advance that they are legally authorised to subscribe the products offered.
The presentation and the architecture of the Website, the trademarks, domain names, databases, software, content (and particularly its texts, articles, newsletters, presentations, brochures and illustrations) and all the other elements composing the Website, without this list being exhaustive (hereinafter the “Protected Items”), are the exclusive property of ODDO BHF or the property of third parties having granted a license to ODDO BHF. The Legal Notices do not entail any assignment of intellectual property rights attached to the Website or to the Protected Items in your favour.
You must refrain from any conduct which might adversely affect, directly or indirectly, the intellectual property rights of ODDO BHF or, as applicable, the property rights of third parties on the Protected Items. Thus, the use, reproduction, modification, translation, adaptation, transmission, marketing or the creation of derivative works, on the bases of the Protected Items, whether for consideration or not, without the prior written agreement of ODDO BHF are strictly prohibited and may be penalised for infringement.
ODDO BHF only authorises the online consultation and printing for personal use of the pages of the Website. Under no circumstance may Users disseminate, by any means whatsoever, the information consulted and/or printed from the Website.
Finally, you undertake not to access or attempt to access the Website by any means other than the interface of the Website provided by ODDO BHF, and not to take any action which could hinder or disrupt the operation of the Website.
The Website is an automated data processing system. Any fraudulent access or maintenance in this latter is prohibited and punishable by law. The same applies to any hindrance or alteration of the operating of this system, or in the event of introduction, deletion or modification of the data made available on it. You therefore undertake not to disrupt the proper operating of this automated data processing system, and in particular not to introduce into it any virus, or to damage, illegally access or modify the data stored on the Website.
You must not extract and/or systematically re-use parts of the content of the Website without the prior written authorisation of ODDO BHF. In particular, you must not use a data scraping robot, or any other similar data collection tool to extract or re-use a substantial part of the elements available on the Website.
The Website, in addition to the services it provides, are governed by French law.
A complaint is a report indicating the dissatisfaction of a client with a professional; a service or benefit request, a request for information, for clarification or a request for an opinion is not a complaint. Customers of ODDO BHF (customers of ODDO BHF Private Banking, customers of CGPi and customers of ODDO BHF Services) can at any time file a complaint using the following procedure:
Complaints about any product or service of ODDO BHFBanque Privée must be made directly to your usual Banker. ODDO BHF Banque Privée undertakes to send you an acknowledgement of receipt of your letter within 10 business day of the date of receipt of your complaint letter, and then to provide a response no later than within 60 calendar day following the date of receipt of the said letter.
Complaints can be addressed to the ODDO BANK SE either in person via your relationship manager, in writing by letter/fax, by telephone or by e-mail directly to: [email protected].
Should your usual advisor be unable to provide a response on any product or service of ODDO BHF, you may write directly to the CGPi Sales Department of ODDO BHF (12, boulevard de la Madeleine - 75440 Paris Cedex 09). If you do not agree with the response or the solution given to you, you may contact the CGPi Customer Service Department at the same address.
Complaints about any product or service of ODDO BHF must be made directly to ODDO BHF Services: [email protected]. ODDO BHF undertakes to send you an acknowledgement of receipt of your letter within 10 business day of the date of receipt of your complaint letter, and then to provide a response no later than within 60 calendar day following the date of receipt of the said letter.
For French customers: If you are not satisfied with the response made to your complaint, you may contact, free of charge, either the mediator at the Fédération Bancaire Française (French Banking Federation), by submitting your complaint on the website http://lemediateur.fbf.fr (tab “access the form”) or by post to the Mediator – CS 151 – 75422 PARIS Cedex 9, or to the mediator of the Autorité des Marchés Financiers (French Financial Markets Authority), by electronic form accessible on the AMF website, https://www.amf-france.org/fr/le-mediateur/presentation (> Saisir le médiateur) or by letter to the attention of the Mediator – 17 place de la Bourse – 75082 Paris Cedex 2. The election of one or the other mediation services shall be final for the corresponding complaint.
For German customers: To settle disputes with the bank, you have the option of contacting the ombudsmen for private banks, in whose proceedings ODDO BHF SE is taking part, the German Bankers Association https://bankenverband.de/en/. Or you can contact the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin), the German Banking Supervision Authority, directly via mail to [email protected] or on their website http://www.bafin.de. ODDO BHF SE is also indirectly supervised by the European Central Bank. Complaints relating to the responsibility of the European Central Bank's banking supervision, in particular suspected violations of EU banking supervision law, can be reported to the European Central Bank. They can be contacted by mail to European Central Bank (ECB) Sonnemannstraße 20 60314 Frankfurt am Main or via mail to [email protected].